FAQs
Here are listed some of the most frequently asked questions parents and students have about our tuition centre.
Do you have a question? Feel free to reach out to us.
What are your fees?
Tuition fees vary depending on the subject level and length of the course. We offer competitive rates and discounts are available for group enrolment. Please contact us for a detailed fee structure and offer or check out the fee schedule on our website.
How do I track my child’s progress?
We provide regular feedback through progress reports, assessments and parent teacher meetings. You will receive updates on your child’s performances, strengths and area of improvement after each session or upon request.
What is your cancellation or refund policy?
We have a flexible cancellation policy. If you need to cancel or reschedule a class, please inform us at least 24 hours in advance. Refunds may be available under certain circumstances, and we encourage you to discuss your specific situation with us.
Are there any extra material or resources provided?
Yes, we provide all necessary study materials, worksheets, and additional resources as part of the tuition fee. However, books are not included, as they are personalised and specially created by us. In addition, revision guides and workbooks are also provided to support your child’s learning. For more information on specific materials or to inquire about book requirements, please contact us directly.
What if my child needs extra help outside of class time?
If your child requires additional support outside of class, we are here to help! You can contact us via email to ask questions, and we will provide guidance. If necessary, we can also arrange for extra classes or one-on-one sessions to address specific concerns and ensure your child’s progress.
Can parents be involved in the learning process?
Yes, we believe that parental involvement is essential for a child’s success. We encourage parents to track progress through regular updates, participate in the learning journey by reinforcing concepts at home.
Do you offer online tuition options?
Yes, we offer online tuition for most subjects.Our online classes are conducted using reliable platforms and our tutors ensure that students have an interactive and effective learning experience from home.
Which exam boards do you offer?
Yes, our tutors are experienced in various exam boards and specialised programs, including AQA, Edexcel, and OCR, for GCSE, A-Level, and 11+ curriculum. We tailor our lessons to meet the specific requirements of each exam board, ensuring students are fully prepared for their exams. If you’re unsure which exam board your child is following, feel free to get in touch, and we can help guide you.
How can I pay for my tuition?
We offer several payment methods, including online payment options,bank transfers and in-person payments. Payment can be made per session or in monthly instalments, depending on what works best for you.
Do you have any policies in place for student safety and well-being?
Yes, student safety and well-being are our top priorities. We adhere to strict safety procedures, and selected staff are first-aid trained to handle any emergencies. We maintain a supportive learning environment where students feel comfortable, valued, and encouraged to reach their full potential.
What should my child bring to class?
Students should come prepared with the following:
• Notebook or folder for taking notes
• Writing utensils (pens, pencil, erasers)
• Any assigned homework or revision material
• A positive attitude and willingness to learn
What is the duration of each lesson?
Each lesson is typically 1 to 4 hours long, depending on the subject and level of study. We offer flexible scheduling options to accommodate the busy schedules of the students.
Are the tutors qualified?
All of our tutors are highly qualified, graduate and undergraduate, with exceptional tutoring experience and high academic qualifications. They are experienced, passionate about teaching and committed to provide quality teaching. We ensure that teachers are update with the latest curriculum changes and teaching methods.
Which subjects do you offer tuition for?
We offer tuition for a wide range of subjects, including:
• Mathematics (Primary, Secondary and Higher levels)
• English Language & Literature
• Science (Physics, Chemistry, Biology)
• 11+ preparation
What age groups or grade levels do you cater to?
We offer tuition services for students from Primary and Secondary levels. We also offer A-Level and 11+ preparation. We additionally provide specialised tutoring for students preparing for entrance exams.
What is the class size?
On-site groups are typically have 2 to 4 students per teacher, ensuring personalized attention and effective learning. Small class sizes allow for better teacher-student interaction and tailored instruction. Our one-to-one online sessions offer even more individualised support for a fully customised learning experience.
How are tuition lessons conducted?
Tuition classes are offered both on-site, with small groups of 2 to 4 students, and online through one-to-one sessions. Both formats focus on personalised attention, interactive methods, and tailored learning plans to meet each student’s needs. Our experienced tutors use a combination of teaching materials, exercises and interactive activities to engage students. Homework and assessments are provided to track progress.
How can I enrol my child?
Enrolling your child is easy! Simply fill out the online registration form on our website, contact us directly via phone or email. Once we have received your details, our admin team will schedule a free consultation. During the consultation, we will assess your child’s learning progress and guide you through the next steps to find the best class for your child’s needs.
Do you offer a free trial?
Yes, we offer trial classes for most subjects. This allows both students and parents to evaluate the teaching style, class environment and material before committing to a full term.
